PRIVACY POLICY
1.
We respect your privacy
1.1 Fare Nutrition respects your privacy and is committed to safeguarding the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2 “Personal information” is information we hold which is identifiable as being about you.
2.
Collecting information
2.1 Fare Nutrition will, from time to time, receive and store personal information you enter onto our website, provided to us directly during video/phone consultations or given to us via our forms and emails.
2.2 We may collect the following personal information to enable us to send information, provide services and updates:
your name
date of birth
demographic information including address
contact details
other information relevant to your consultation (including but not limited to, age, height, weight, exercise, medical history, medications, allergies and intolerances.).
We may collect additional information at other times, including but not limited to billing information and other personal information, including details of your current health care providers, when you provide feedback, change your content or email preference and from time-to-time, health information about you from our other health care providers. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy,
Some of this information is of a personal nature and would be regarded as ‘sensitive’ (as defined under the Act). We value the need to safeguard this information and treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.
2.3 Additionally, we may also collect any other information you provide while interacting with us.
3.
Use of your personal information
3.1 Fare Nutrition may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new products or services available to you. We may use your personal information to improve our services and better understand your needs.
3.2 Fare Nutrition may contact you by a variety of measures, including but not limited to email, sms, telephone, video conferencing or mail.
4.
Consent and Authorisation
4.1 By engaging us or registering your details on our Website, and/or using our Website or supplying information or documents to us or otherwise engaging our Services, you consent to us collecting, using and disclosing your personal information (including health information) for the purposes specified in this Privacy Policy.
5.
Health Information
5.1 We comply with the Health Privacy Principles in the collection, use and disclosure of all health information. We may collect health information:
from our clients when they request an assessment for the purposes of dietary advice, consultation and/or purchase a meal plan
from the health care providers of our clients in accordance with the authorisation contained in this Privacy Policy
as necessary for the provision of our Services, but only as necessary for the provision of our Services, or as otherwise in accordance with your consent, or as may be required by law including Court order
only from you (or from someone authorised by you) (including your caregiver if you have one)
6.
Disclosing information
6.1 We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:
for the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect;
where we have the consent of the individual to do so;
as required by law; or
under other circumstances where permitted under the Act
6.2 We may disclose your health information to your health care providers in accordance with the provision of our Services and as authorised by you under this Privacy Policy.
6.3 Fare Nutrition will not sell, distribute or lease your personal information to third parties unless permission has been granted or are required to do so by law. Where we disclose your personal information to third parties, we will request that the third party follow this policy regarding handling your personal information.
7.
Security of your personal information
7.1 Fare Nutrition is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your information and to protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to use, or receive from us. Although we take measures to safeguard against unauthorised disclosure or information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
8.
Opt-out or unsubscribe options
8.1 We will always provide patients with the option to ‘opt out’ or ‘unsubscribe’ from receiving any product offers or information via email.
9.
Access to your personal information
9.1 You may request details of personal or health information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). You may request a copy of the information that we hold by emailing us at megan@farenutrition.com.au. In the event our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.
9.2 We reserve the right to refuse to provide you with information we hold about you, in certain circumstances set out in the Privacy Act.
10.
Complaints about privacy
10.1 If you have any complaints about our privacy practices, please feel free to send details of your complaints to:
3/1-3 Canning Street, Brunswick East VIC 3057
11.
Changes to Privacy Policy
11.1 Please be aware we may change this Privacy Policy in the future. We may modify at any time, in our sole discretion and all modifications will be effective immediately upon posting of the modifications on our website. Please check back regularly to review our Privacy Policy.
12.
Website
12.1 When you visit our website
When you visit www.farenutrition.com.au we may collect certain information such as browser type, operating system, website immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
12.2 Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
12.3 Third Party Sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Fare Nutrition is not responsible for the privacy practices of other such websites.